INArk Module
INArk is a solution that offers a seamless customer onboarding experience improvement, digital onboarding, electronic signature capturing and document storing via INArk Mobile, INArk eKYC and INArk SDS as one solution.
INArk Mobile
A customer acquisition solution that offers customer identity verification remotely and safely. With the latest technology in ID Verification, Facial Verification, Electronic Form, Supporting Document capturing and integration various profile screening systems. INArk Mobile provides a seamless customer onboarding experience improvement and digital onboarding process.
INArk Mobile Benefits
- Cost Effective – Eliminating cost for paper form, inventory and manpower
- Seamless Onboarding – Improve customer experience
- Reduces Workload – Reduce customer service officer workload by helping customer for filing, document scanning, ID verification and etc.
- Prevents Fraud – Customer profile screening lead to better fraud detection and credit risk management
- Document Management – Eliminating the movement of physical form and supporting documents
- Improved Security – Customer information gets verified faster, at higher accuracy and security
How It Works?
● ID Verification
➢ Verify the customer’s identity through identity verification
➢ Capture ID information using OCR
● Facial Verification
➢ Capture live picture
➢ Verify with ID picture
➢ Liveness detection
● E-Form
➢ To capture additional information for customer account opening
● Supporting Documents
➢ Support live capture or file upload supporting documents for further verification
➢ The supporting documents will be sent to INArk SDS for further verification
● Electronic Signature
➢ Capture electronic signature via mobile platform
➢ Captured electronic signature will be sent to INArk SDS for further verification
● Profile Screening
➢ Integration with external or internal for customer profile screening
● INArk eKYC
➢ It’s a back-end system for INArk Mobile and customer digital onboarding system at the bank
➢ Provide Customer Account Opening
➢ Provide Account Opening Detail Inquiry
➢ View Account Opening Details
➢ Provide bulk upload for Individual & Corporate Account Opening
➢ Provide Account Opening Summary Report
➢ To process electronic signature and send it to INArk SDS for further processing and verification
➢ To process supporting documents and send them to INArk SDS for further processing and verification
INArk eKYC
A customer acquisition solution that offers a seamless customer onboarding experience improvement and digital onboarding process at the bank. It serves as a back-end system to INArk Mobile for customer identity verification and account opening remotely and safely.
Benefits
● Cost Effective
➢ Eliminating costs for paper form, inventory and manpower in bank branches
● Seamless Onboarding
➢ Improve customer experience via fully digital account opening
➢ Open an account in minutes via digital account opening kiosk or tablet
● Reduces Workload
➢ Reduce customer service officer workload by helping customers with filing, document scanning, ID verification and etc.
● Improves Security
➢ Customer information gets verified faster, at higher accuracy and security
● Integration with INArk Mobile
➢ To provide identity verification and account opening remotely and safely
● Integration with INArk SDS
➢ To provide a master center repository to store signatures and documents from digital account opening
How It Works?
● ID Verification
➢ Verify the customer’s identity through identity verification
➢ Capture ID information using a biometric scanner
● E-Form
➢ To capture account opening information from the customer
● Supporting Documents
➢ Support live capture or file upload supporting documents for further verification
➢ The supporting documents will send to INArk SDS for further verification
● Electronic Signature
➢ Captureelectronic signature via mobile platform
➢ Captured electronic signature will send to INArk SDS for further verification
● Profile Screening
➢ Integration with external or internal for customer profile screening
INArk SDS
Act as master center repository to store account, signatures, and customer information as well as account and CIF-level of supporting documents. SDS is capable support signatures received from multiple channels, ranging from the traditional way of signature card scanning using the scanner, and signature capturing through a signature pad. INArk SDS is introduced to integrate with INArk Mobile, and INArk eKYC to take in the electronic signatures captured through both mobile applications and kiosks/tables. The captured signatures in digital form, ID details along with supporting documents will be sent by front-end application through web services on a real-time basis to SDS. It is then followed by necessary approval, and a verification process takes place in the SDS system before the information is deemed to be accurate, and secure and safe to use. SDS is a web-based system, with centralized database control that allows stored information to be easily accessed, and retrieved by any integration party anytime, anywhere without delay. SDS has proven to be scalable and extensible, with the capability of storing millions of data information, putting bank make no worries on performance-related areas.
Benefits
● Centralize Database System
➢ Allow account, signatures, and customer information, as well as account and CIF-level of supporting documents, to be stored, retrieved and viewed in real-time without delay
● Integration with Multiple Source Channel
➢ Support modern forms of electronic signature receiving, verification and retrieval process by integrating with INArk Mobile and INArk eKYC by providing end-to-end seamless onboarding solutions to banks and financial institute
● Storing Multiple Media Source
➢ Store account, signatures, and customer information, as well as account and CIF-level of supporting documents.
● Support Universal Account Product Type
➢ Not limited to any account type
● Support Dual Maker Checker Approval
➢ Enforce maker checker in place, implement strict workflow control over to ensure data’s integrity and fully secure
● User-Friendly Interface
➢ SDS come with a comprehensive signature viewer, which displays all signatures in a thumbnail, which eases user viewing
● Data Integrity
➢ SDS capable of synchronizing customer account and signature information against core banking if there is a need
